Refund Policy

1. Refund Policy Overview

At GR4SKLNS, we understand that sometimes circumstances change or services may not meet your expectations. We have established this refund policy to address such situations fairly while maintaining the integrity of our creative services.

Due to the custom nature of our character creation services, all refunds are handled on a case-by-case basis according to the terms outlined in this policy.

2. Conditions for Refunds

We offer refunds under the following circumstances:

2.1 Cancellation Before Work Begins

If you cancel your order before we have begun work on your project:

• Within 24 hours of order placement: 100% refund
• After 24 hours but before work begins: 90% refund (10% administrative fee applies)

2.2 During Initial Concept Stage

If you are not satisfied after the initial concept stage (before detailed work begins):

• For 2D Character Design: After initial sketches but before full color rendering
• For 3D Character Modeling: After initial modeling but before texturing
• For other services: During the equivalent early stage as communicated by our team

At this stage, you may be eligible for a partial refund of 70% of the order value.

2.3 Service Not As Described

If we fail to deliver the service as described on our website or as agreed during the order process, you may be eligible for:

• A full refund if we cannot correct the issue
• A partial refund proportionate to the discrepancy between the described and delivered service
• A credit toward future services

This determination will be made after a thorough review of the original service description, communications, and the delivered work.

2.4 Technical Issues

If there are technical problems with the delivered files that prevent their intended use, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund depending on the severity of the issue.

3. Non-Refundable Situations

Refunds are generally not available in the following circumstances:

• Change of Mind: If you simply change your mind about the project after work has progressed beyond the initial concept stage.
• Subjective Dissatisfaction: If you are not satisfied with the artistic style or aesthetic aspects of the work, despite the work meeting the agreed specifications and after all included revision rounds have been utilized.
• Scope Changes: If you request substantial changes to the project scope or requirements after work has begun that differ from the original order specifications.
• Time Lapse: Requests made more than 30 days after the delivery of the final files.
• Terms Violation: If the project was cancelled due to a violation of our Terms and Conditions, such as requesting content that violates our content policies.
• Completed Work: Once you have approved the final deliverables and received the final files, the transaction is considered complete and is generally not eligible for a refund.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at refunds@gr4sklns.com or through the contact form on our website.
2. Include the following information in your request:
   • Your order number
   • Date of purchase
   • Reason for the refund request
   • Any relevant documentation or evidence supporting your request
3. Our team will acknowledge your request within 2 business days.

4.2 Review Process

Once we receive your refund request:

1. Our team will review the project history, communications, and delivered work.
2. We may contact you for additional information or clarification.
3. We will assess the request based on the terms outlined in this policy.
4. We will provide a decision on your refund request within 5-7 business days.

5. Refund Processing Time

If your refund request is approved:

• Credit Card/Debit Card payments: Refunds will be processed within 3-5 business days. The funds may take an additional 5-10 business days to appear in your account, depending on your financial institution.
• Bank Transfers: Refunds will be processed within 5-7 business days.
• Other payment methods: Refund processing times may vary based on the payment method used. Our team will provide specific information when processing your refund.

6. Partial Refunds and Service Credits

In some cases, we may offer:

• Partial Refunds: A percentage of the original payment based on the stage of the project, the nature of the issue, and other relevant factors.
• Service Credits: Credit toward future services as an alternative to a monetary refund. Service credits may be offered at a higher value than the equivalent cash refund.

The specific terms of partial refunds or service credits will be communicated clearly when offered.

7. Special Circumstances

7.1 Rush Orders

For projects completed under our rush service option, the same refund policy applies. However, the rush service fee portion of the payment is generally non-refundable once work has begun.

7.2 Package Deals

For package deals or bundled services, refunds will be calculated based on the value of the individual components that have not yet been delivered or completed.

7.3 Disputes and Mediation

If you are not satisfied with our decision regarding your refund request, we are committed to finding a fair resolution. Please contact our customer service team to discuss alternative solutions or mediation options.

8. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis at our discretion. Any exceptions made do not constitute a waiver of this policy for future transactions.

In cases of technical errors, service interruptions, or other unusual circumstances, we may offer refunds outside the terms stated in this policy.

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website with a new "Last Updated" date.

Refund requests will be processed according to the policy in effect at the time of purchase.

10. Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please contact us at:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.